Shipping Policy

This Shipping Policy explains the shipping and delivery practices for purchases made through our website www.manipuraonline.com (the "Store"). By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

Processing Time

a. Order Processing: We strive to process and prepare your order for shipment as quickly as possible. Orders are typically processed within 2-5 business days after payment confirmation, excluding weekends and holidays. Please note that during big sales or holidays, processing times may increase.

b. Order Verification: For security purposes, we may require additional verification or information before processing your order. We will contact you via the provided email or phone number if any further information is needed.

2. Shipping Methods and Rates

a. Shipping Carriers: We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. The available shipping carriers may vary based on your location and the shipping option selected during checkout.

b. Shipping Rates: Free Shipping in India on all orders above INR 500. A shipping charge of flat 60 will be applied on order value below INR 500. We are currently only accepting COD orders.

3. Estimated Delivery Time

a. Delivery Timeframe: While we strive to deliver your order within the estimated timeframe, please note that delivery dates are not guaranteed and may be subject to unforeseen delays beyond our control.

b. Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, so you can monitor the progress of your shipment. Please allow some time for the tracking information to be updated.

4. Order Tracking

a. Tracking Process: You can track the status of your shipment using the provided tracking number on the carrier's website or through our Store's tracking page, if available.

b. Delivery Notifications: If available, the shipping carrier may send delivery notifications via email or SMS to keep you informed about the estimated delivery date and any delivery-related updates.

5. Lost or Damaged Shipments

a. Lost Shipments: In the event that your shipment is lost during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and take appropriate actions to resolve the issue.

b. Damaged Shipments: If your order arrives damaged, please notify us within 7 days of receiving your order. To assist with the claims process, please provide detailed information and photographs of the damaged items and packaging.

6. Order Modifications and Cancellations

a. Modification Requests: Once an order has been placed, modifications or changes to the order, such as the shipping address or items ordered, may not be possible. Please review your order carefully before submitting it.

b. Order Cancellations: If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

If you have any questions or concerns about our Shipping Policy, please contact us at reachmanipura@gmail.com

Please note that we are NOT the shipping service and cannot answer most shipping-related questions. Please contact the shipping service via your tracking link to get assistance with any shipping-related questions.